Customer reviews of Alastair Cars Ltd

By Howard M on 12 March 2020 | Purchase not verified

I bought a car from Alastair cars in March 2020, the customer service was great from the start, I wasn't pressured or any hard service tactics to purchase. The day after I got the car home I noticed a funny noise that I had not picked up on the test drive. I phoned up and was advised to bring the car in and they would look at it for me. The car then suffered a flat battery a few days later. Alastair's colleague Mo came out and got the car running for me then took the car back to the garage. They repaired the issue with the car, gave me a courtesy car in the meantime and then returned the car within a week. The dealership service also come with a 3 month gearbox and engine warranty as standard. I couldn't fault their response to the issue wheras a lot of dealerships would have washed their hands of it. If I need to buy a second hand car again I will return to Alastair cars, trustworthy dealership and friendly serivce.

By Debbie G on 03 March 2020 | Purchase not verified

Just bought a lovely Kia Soul from Alistair Cars. Mo (the salesman) was so nice, helpful, not pushy and very honest. Would def recommend checking Alistair Cars out if you are looking for a used vehicle. Debbie

Reply from Alastair Cars Ltd on 04/03/20

Thank you for your review Debbie. Glad to hear your that you enjoyed your car buying experience in our Showroom. Wish you many happy miles. Cheers, Alastair Cars

By Inga S on 15 February 2020 | Purchase not verified

I picked up my new car this week and been surprised by the level of customer service, really pleased with that.Friendly and helpful staff. Definitely recommend this place .

By Mario D on 08 February 2020 | Purchase not verified

I bought a car from Alistair Cars ltd. Car great so far would highly recommend them to others who are looking for a decent used car at a reasonable price. They were very helpful and honest.

By anonimous A on 04 February 2020 | Purchase not verified

my experience has not been very good, after purchasing a car from this second hand garage I was expecting some after sale service but this was not the case. They did not appreciate being informed of a fault with the car we had purchased. They changed from the seemingly genuine people we bought the car from to suddenly very dismissive and unavailable. I would not recommend this garage. They are not members of the Motor Ombudsman either.

By Algirdas G on 16 November 2019 | Purchase not verified

Thanks for nice car and good service, very good lads professional staff

By Julie W on 18 May 2019 | Purchase not verified

Very helpful great service would definitely recommend Good prices and follow up

By A A on 17 May 2019 | Purchase not verified

I bought a 2008 Mazda 6 for over £3000 1 year ago. Problems before I even had the car. Had wheels refurbed, returned missing 3 bolts.Their parking sensor installer sprayed sensors in bumper marking paintwork. He also left 4 3" holes in boot which led to 3" of water collecting & destroying jack which had rotted. He removed plugs in boot and didnt put them back. They blamed leaves and blocked channels. Brake calipers seized, cost another £500. Car failed first MOT, massive corrosion found beneath. £700 to put right. Car driven less than 3000 miles in a year. Despite asking if the car had been in any accidents and was told no, the car had been in an accident and repaired poorly. Entire left hand side of car had been repaired. Garage I took it to said there was no way they didn't know about this. After an accident the filler was revealed beneath.Lots of it. You had better hope that the car you purchase from these guys has no issues. There is no aftercare. 30 years driving, worst car ever

By Barry F on 12 May 2019 | Purchase not verified

Me and my wife were very pleased by the customer service. They were very welcoming and had a couple of laughs. I think the price also matches the car, there’s nothing wrong with it whatsoever.

By Joanna V on 30 April 2019 | Purchase not verified

I bought a car from Alistair cars last July on the recommendation of my daughter who had already purchased two cars from this trader and I've had absolutely no issues with it at all. I thought the price for such a low mileage car was excellent and customer experience was really smooth. In fact my own car which was a non runner was picked up by them from my house so it saved me the worry of disposing of it. I couldn't be happier and will definitely be looking for my next car here! I've purchased from other traders but then had problems crop up with the cars and had a devil of a job sorting this out when the warranty hadn't even expired but I'm very happy with my experience at Alistair cars. I feel they are trustworthy and that is the most important thing with such a large purchase item.