Customer reviews of Alastair Cars Ltd
At Alastair Cars Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Alastair Cars Ltd
Based on 30 customer reviews
By Julie W on 18 May 2019 | Purchase not verified
Very helpful great service would definitely recommend Good prices and follow up
Not to be trusted. Issues with car, not our fault!
By A A on 17 May 2019 | Purchase not verified
I bought a 2008 Mazda 6 for over £3000 1 year ago. Problems before I even had the car. Had wheels refurbed, returned missing 3 bolts.Their parking sensor installer sprayed sensors in bumper marking paintwork. He also left 4 3" holes in boot which led to 3" of water collecting & destroying jack which had rotted. He removed plugs in boot and didnt put them back. They blamed leaves and blocked channels. Brake calipers seized, cost another £500. Car failed first MOT, massive corrosion found beneath. £700 to put right. Car driven less than 3000 miles in a year. Despite asking if the car had been in any accidents and was told no, the car had been in an accident and repaired poorly. Entire left hand side of car had been repaired. Garage I took it to said there was no way they didn't know about this. After an accident the filler was revealed beneath.Lots of it. You had better hope that the car you purchase from these guys has no issues. There is no aftercare. 30 years driving, worst car ever
Barry and Amelia family.
By Barry F on 12 May 2019 | Purchase not verified
Me and my wife were very pleased by the customer service. They were very welcoming and had a couple of laughs. I think the price also matches the car, there’s nothing wrong with it whatsoever.
Great car, great customer service
By Joanna V on 30 April 2019 | Purchase not verified
I bought a car from Alistair cars last July on the recommendation of my daughter who had already purchased two cars from this trader and I've had absolutely no issues with it at all. I thought the price for such a low mileage car was excellent and customer experience was really smooth. In fact my own car which was a non runner was picked up by them from my house so it saved me the worry of disposing of it. I couldn't be happier and will definitely be looking for my next car here! I've purchased from other traders but then had problems crop up with the cars and had a devil of a job sorting this out when the warranty hadn't even expired but I'm very happy with my experience at Alistair cars. I feel they are trustworthy and that is the most important thing with such a large purchase item.
Absolutely brilliant service!
By Kelly H on 07 March 2019 | Purchase not verified
Couldn’t recommend Alastair Cars (specifically Mo) more highly. I went in alone - being a woman, trying to buy a car on your own is an absolute nightmare. Mo was courteous, kind, patient and very helpful. I bought a Vauxhall Astra and I am very happy with both the car, and the service I received. Would definitely recommend.
Faulty car and poor customer service if need help.
By Khublall L on 31 December 2018 | Purchase not verified
I bought a lexus RX 300 from this dealer. At first their sales techniques were excellent however, the vehicle was faulty. It leak oil and damaged my driveway. When I went and see the manager said and was very adamant that it was not oil it is condensation. He sent me to one of their garage. They took 6 hours. Still the same. Very bad customer service all round and make you feel unwanted . Now I need to part exchange this vehicle for a 7 seater. I contacted this dealer on many occasions. He said he will find a 7 seater. Weeks gone by no communication from these people. I contacted them on numerous occasions. He always said he is dealing with it and is presently working on it. Its a lie. Always trying to get rid of you if there is a problem. I went to a different dealer for part exchange and only then I realised that their cars are overpriced and not good quality. I am very distressed as I lost my money on this vehicle. I would never recommend anyone to waste there money on this dealer.
By Phil W on 11 November 2018 | Purchase not verified
Purchased a RENAULT Clio for my son, staff were amazing and couldn’t do enough to help you. Car was delivered in showroom condition, I would recommend them to all. Thanks
Great Service by Genuine People
By Carol Y on 06 September 2018 | Purchase not verified
We bought a great little car a few weeks ago but unfortunately we had a few teething problems which Alastair Cars went out of their way to resolve but despite their efforts we decided that in the end the car wasn't for us. We were given a full refund without any hesitation. They treated us with great respect and understanding, which in these days we found very refreshing. We would have no hesitation in buying from them again, their service was second to none. They have great integrity and we would highly recommend them for the professional and genuine service they provided.
knowledgeable and friendly
By Kate L on 23 February 2018 | Purchase not verified
I went to look at a car that had already been sold but The guys were really helpful and after explaining what I was looking for they showed me a few other potential vehicles and were happy to let me try them. I ended up purchasing a vehicle without being pushed into a sale. The customer service was great and the atmosphere was friendly. They answered all questions without hesitation. The process took as long as it needed to and the overall experience was great!
Helpful, honest and genuine.
By Lynsey J on 18 February 2018 | Purchase not verified
They were very helpful, welcoming and honest. I bought my first car from Alistair Cars ltd, and would highly recommend them to others who are wanting a decent used car at a reasonable price. Great place!
Alastair Cars Ltd
- 020 87785650 07456 011694
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|Monday||10:00 - 18:00|
|Tuesday||10:00 - 18:00|
|Wednesday||10:00 - 18:00|
|Thursday||10:00 - 18:00|
|Friday||10:00 - 18:00|
|Saturday||10:00 - 18:00|
|Sunday||11:00 - 16:00|
Christmas and New Years Opening Times coming soon:
Christmas Closing Time: Dec/ 24-26
We Open: Dec/27-30
New Year Open Time: 4/Jan/2020